Effective Date: January 4, 2024
Introduction
People in Tech Academy ("we" or "us") understand that sometimes things don't work out as planned. We offer a clear and fair refund policy for users who are not satisfied with their experience on our platform.
Eligibility for Refund
You are eligible for a full refund under the following conditions:
Within 7 days of purchase: You can cancel your enrollment and receive a full refund within 7 days of purchasing any course or membership. This allows you to try out the platform and ensure it meets your expectations before committing further.
Course not started: If you haven't accessed any course materials (lessons, videos, quizzes) or activated any bonus features, you can request a refund at any time before starting the course.
Technical issues: In the rare event of technical issues beyond your control that prevent you from accessing the course content, you are eligible for a full refund.
Misrepresentation of courses: If a course description inaccurately portrays the content or learning outcomes, you can request a refund within 30 days of purchase.
Non-Refundable Purchases
The following purchases are non-refundable:
Individual modules or lessons purchased after enrolling in a full course.
Discounted courses or memberships obtained through promotional offers.
One-on-one coaching sessions, workshops, or events.
Renewals of memberships or subscriptions after the initial refund period.
Requesting a Refund
To request a refund, please contact us at [email protected] and clearly state the reason for your request. We will process your request within 5 business days and issue a refund to your original payment method.
Refunds for Payment Delays
If you experience a delay in receiving your refund, please contact us. We will investigate the issue and expedite the process if necessary.
Course Completion Certificates
Please note that requesting a refund will automatically void any earned course completion certificates.
Appeals
If your refund request is denied, you can appeal the decision by contacting us at [email protected]. We will review your appeal and make a final decision within 5 business days.
We strongly encourage you to review the course descriptions and FAQs before enrolling to ensure the program meets your needs and expectations.
We hope this policy clarifies our commitment to providing a valuable learning experience for everyone.